We value your privacy, and we make this policy easily accessible throughout this site to assist you in understanding how we handle your personal information. We want to make your online experience enjoyable and safe. Because we process certain types of information about you, we want you to fully understand our policies surrounding the attainment and use of that information and your rights in relation to this.
Information We Collect
Most of the personal information we process is provided to us directly by you e.g. when you search for products or services, when you take part in contests, when you provide information pertaining to you, when you sign in to your account, communicate with us or place an order. See “How We Use Your Personal Information” below for more details.
We may obtain some information automatically e.g. the Internet protocol (IP) address used to connect your computer to the Internet, the approximate location of your device or computer (via your IP address), your purchase and content use history, login/email address/password, device metrics such as when a device is in use, application usage. We may also use device identifiers, cookies, and other technologies on devices, applications and our web pages to collect browsing, usage or other technical information for fraud prevention purposes. See Log Files, Cookies, and Other Tracking Technologies below for more details. You may disable the collection and use of your location data through device level settings.
We may also collect information from other sources e.g. updated information from our carriers or other third parties we use to deliver your purchases, information about your interaction with products and services offered by our subsidiaries and affiliates.
You are not required to provide personal information that we request. However, if you choose not to provide the information we have requested, we may not be able to provide you with our products or services.
When you make a purchase from this site, request to receive our electronic newsletters, participate in our message boards or forums, participate in the “give back” initiative (where applicable), write a review, submit a warranty claim, and/or participate in polls, surveys, or contests we may collect information from you, including your name, email address, phone number, date of birth/birthday month, payment information, your location information such as your IP address and mailing address, content of reviews and e-mails/chats to us; information you provide us in relation to other people, photos/videos you post and/or send us as well as social media handles. If you purchase a product or service from this site for another party, we may collect personal information from you about the other party, including the other party’s name and mailing address. If you provide another party’s details to us, it is your responsibility to obtain consent from that individual prior to providing the information to Otter. By providing the other party’s personal information to Otter, you are confirming that you have obtained that individual’s prior consent.
We will only use personal information for the specific purpose for which it is provided. If you believe that a third party has provided us with your personal information and/or you no longer wish us to possess your information, you may request deletion of your information by emailing us at [email protected]. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
We do not use this site to knowingly solicit information from, or market to, children under the age of 16. If you become aware that your child or any child under your responsibility has provided us with information without your consent, please contact us at [email protected].
How We Use Your Personal Information
The lawful bases we rely on to process your personal data are your consent, performance of a contract, to comply with a legal obligation and when it is necessary for our legitimate business interests e.g., in order to maintain the integrity of our IT systems and the continuity of our business. The basis we rely on depends on the specific purpose for which we process the personal information.
The personal information we collect allows us to fulfill your order or warranty claim, participate in the “give back” initiative (where applicable), communicate with you, provide the services you request from us and to improve our services. We may supplement this with information from a third-party source, such as a courier service, in order to validate delivery address so we can properly ship your order.
If you fill out a survey or form, participate in a contest or submit a testimonial on this site, and in the process, provide us with personal information, we use this information to administer the contest and notify contest winners and award prizes, to monitor site traffic or personalize this site, and to send participants an email newsletter. We also display on this site personal testimonials of satisfied customers and other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us using our contact information below.
We provide site users the opportunity to receive communications from us, including a periodical newsletter, product promotions, polls, surveys, and any other information that we feel may be pertinent to the user. You may opt out of receiving any, non-service related communications by emailing us at [email protected], by clicking on the 'unsubscribe' link in any email we send to you, or by replying to any email we send you and entering the word UNSUBSCRIBE in the subject line.
This site offers a publicly accessible blog. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at the contact information below. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Otter uses information voluntarily given by our users to enhance their experience on this site, whether to provide interactive or personalized elements on the sites, or to better prepare future content based on the interests of our users.
Disclosure to Third Parties
In certain circumstances, we may transfer your personal data outside your country of residence including outside of the European Economic Area, Switzerland and/or the UK. We only transfer your personal data in accordance with applicable laws e.g. where the EU Commission has decided that the third country in question ensures an adequate level of protection in line with EU data protection standards, and/or where there are appropriate safeguards in place to protect your personal data.
We share personal information that we process with our affiliate entity, Otter Products, LLC, which is located in the United States and we may also share your personal information with our subsidiaries which are located in the EU and in the United Kingdom. In this capacity Otter Products, LLC is also acting as a data controller. By using this website and/or providing us your personal information, you consent to the transfer of your personal information outside of your country of residence including (where applicable) outside of the European Union/EEA, Switzerland and the U.K. to other countries including to the United States and the United Kingdom. Otter Products, LLC and our subsidiaries are authorized to only use your personal information for limited purposes necessary to provide services to us. Otter Products, LLC has certified its compliance with the EU-US Privacy Shield and Swiss-US Privacy Shield Frameworks.
We may provide your personal information to our affiliated entities, subsidiaries and to third parties that provide services to help us with our business activities such as shipping your order or warranty claim, offering customer service, sending our communications, participate in the “give back” initiative (where applicable) and administering testimonials and contest. These third parties are authorized to use your personal information only as necessary to provide these services to us. Except as otherwise provided herein, we will not share your personal information with any other third-party organizations except with your express consent.
We reserve the right to disclose your personal information as required to by law, such as to comply with a court order, or similar legal processes, and when we believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or response to a government request.
Log Files, Cookies, and Other Tracking Technologies
This site utilizes industry standard analytics packages that automatically gather limited information on site users, and store this information in server log files. This information may include IP addresses, browser type, referring pages, operating system used, and date/time stamps. This information is used only for site administration, as well as for analysis of site usage and trends.
Otter collects user traffic usage characteristics throughout its site. However, we do not correlate this data with individual user information. Otter may analyze usage statistics according to a user's domain name, browser type, and MIME type by reading this information from data contained in the user's browser.
Otter may collect and catalog search terms in its search function that users employ, but such collection and cataloging are not associated with individual users. We may use search terms to determine the areas of this site most important to users, based on the characteristics of usage or traffic of those areas. We will not use these search terms to track what any particular individual users read, but rather the performance of each page. This may help us to build a better web-based experience for you.
We may also use device identifiers, cookies, and other technologies on devices, applications and our web pages to collect browsing, usage or other technical information for fraud prevention purposes.
Otter and its affiliates and service providers (e.g., marketing providers, analytics providers, and/or payment processors) utilize technologies such as cookies, beacons, tags, and scripts. These technologies are used in analyzing trends, administering this site, tracking users’ movements around this site and gathering demographic information about our site users. We may receive reports based on the use of these technologies by these third parties on an individual as well as an aggregated basis.
We utilize a third-party service provider to manage our advertising on other sites. This service provider may use technologies such as cookies to gather information about your activities on this site and other sites, in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.
We use “local storage”, such as HTML5, to store content information and preferences. Third parties that provide certain features on this site (e.g., YouTube) also use local shared objects (LSOs) such as flash cookies or local storage, and HTML5, to collect and store information. Various browsers may offer their own management tools for removing HTML5. To manage flash cookies please click here [(http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html)].
- Google Analytics
- Tealium Collect
- Google AdWords
- Facebook Pixel
- Adobe Analytics
We keep your choice of cookies for up to 6 months. You can change your cookies preference at any time by visiting the “Cookie Settings” at the bottom of the page of the website. You can then adjust the available sliders to ‘On’ or ‘Off’, then clicking ‘Confirm My Preferences’. You may need to refresh your page for your settings to take effect. Some cookies do not require your consent as these are required for basic site functionality and therefore are always enabled. These include cookies that allow you to be remembered as you explore the site and cookies that help make the shopping cart and checkout process possible.
Within your web browser you can also choose whether you wish to accept cookies or not.
Access to Personal Information & Your Rights
Under certain circumstances subject to applicable law, you have certain rights. You may have the right to request access to, correct/update and delete your personal data. You may also have the right to ask for data portability. You may also have the right to object to our processing of your personal data or ask that we restrict the processing of your personal data in certain instances. You may also have the right not to have a decision made by you based on automated processing, including profiling (where applicable) and restrict the processing of your personal data. Where processing is based on your consent, you have the right to withdraw consent. If you wish to raise a complaint on how we have handled your personal data, you can contact us using the following email address: [email protected]. In certain countries such as in the EU, you also have the right to lodge a complaint with a Supervisory Authority. Details of how to contact us in relation to the above are available below under “Contact Details”.
We will respond to your request as soon as possible and in any event within thirty (30) days. In some cases, we may not be able to adhere to your request, in which case we will let you know if we are unable to do so and why. Please bear in mind that your rights in relation to your personal data are not absolute and that we must be cognizant of our legal and regulatory obligations and duties.
The retention period for your personal data may vary depending on the type of personal data. We will retain your information for as long as your account is active or as necessary to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. The criteria used to determine our retention periods may include one or more of the following: (a) as long as we have an ongoing relationship with you; (b) as required by a legal obligation to which we are subject; and (c) as advisable in light of our legal position (such as with respect to applicable statutes of limitations, litigation, audits, or regulatory investigations).
Protection of Personal Information
We follow accepted industry standards to protect any personal information you have provided to us. However, please be aware that no method of electronic transmission or storage can ever be fully secure. Therefore, we cannot guarantee the absolute security of your information.
Nevertheless, the security of your personal information is extremely important to us. For instance, we employ various firewalls and other security tactics to keep your information secure. We do not store your complete credit card information on our internal web server. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using transport layer security (TLS) technology. Once your order is completed, it is entirely deleted from our web records. While there is risk inherent in every Internet transaction, be assured that we are work hard to ensure that risk is minimal.
Changes to This Policy
By using this site or providing your personal information to us, you consent to the collection and use of this information by Otter. If we make any material changes, we will notify you by email or by means of a notice on this Site or by an email to your address on file prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
If you have any questions or concerns regarding this Policy or, you wish to contact us, our contact information is as follows:
Email: [email protected]
By Post: Otter Products EMEA
80A South Mall,
Email: [email protected]