Return Questions

We will accept the return of any product for a refund within 14 days of the date that you received your original order, where the order was purchased directly on this website. Please return the product to us by registered mail and following the procedure outlined here. The product is your responsibility until it reaches us, therefore, please make sure it is packed up properly and can't get damaged on the way. All products will be inspected on return. We will endeavour to accept all returns, however in the event that a product is returned to us in a damaged or unsuitable condition, we may have to send it back to you. We're not responsible for any items that are returned to us by mistake.

Credits will be issued in the form of a refund to the payment method used for the original purchase. Refunds are for the product only, as shipping charges are non-refundable. Please allow up to 10 business days after receipt of your return for your credit to be issued. You will receive an e-mail confirmation of the credit once it has been issued.

Please note: For returns from www.OtterBox.com please visit https://www.otterbox.com/en-us/returns/ to submit your return. For Products purchased from a retail partner, reseller, distributor or otherwise, they must be returned to that retailer for processing with the original proof of purchase receipt.